Our mission

… is to assist our client to achieve their goals by providing a high-quality of services using state of the art technologies.
 

Our task

… is to promote the loyalty of your clients to your company's products & services which you offer.
 

Our partners

… STARTELECOM - Telecommunication Company - the largest commercial operator in Moscow, Saint-Petersburg and Novosibirsk, and also telecommunication equipment distributor and network solution integrator. STARTELECOM provides uninterrupted communications between IVOX Contact Center and your clients.
 

People & Technology

… is something which we are especially proud of. Operators and telemarketers can source information efficiently and accurately, most of all, they convince you client that your product is the right choice. The latest telecommunication technologies are important part of contact-center IVOX. It assists our personal in being professional - capacity of lines can increase depending of demand.
 

Services

… contact-center IVOX we can divide into three categories:

• Outgoing communications - the cheapest and the most effective way to increase the commodity turnover of your company. IVOX can create a database with correct contact details of your potential clients, phone numbers, names of directors and people who influence the decision process, etc. In accordance with your request our operators, who are professionally trained sales people, can promote your products over the telephone.
• Incoming communications (feedback) customer feedback is essential to gather when launching a new product in the market. This service gathers valuable information about your clients, perspective of your product / service, allowing you to make better strategic business decisions.
• Operator's service pure customer service is been available to your clients at any time any place. With Ivox operator service means you and your company will be open 24 hours a day, 365 days of the year, whether you are in another office of your company, in another part of the country or in another country your calls will be answered as if you are sitting at your desk. The secretary will greet the client in the name of company, receive calls and transfer to you or a message is taken and delivered according to your instructions.

Possibilities

… are not limited:

• IVOX lines are able to process a large volume of incoming calls. After contracting IVOX Contact Center you will be surprise, by the increased number of incoming calls which you did not receive previously due to engaged phone lines and fixed working hours;
• IVOX operators receive calls 24 hours, 7 days a week. You never know when your client will want to learn more about your commodities;
• IVOX operators speak fluent English, this means they will easily understand your foreign clients and record their messages;
• No matter where in the country your client resides, he will connect to you by "8-800", which is cost free to the client;
• IVOX Contact Center works anonymously to the client, IVOX is perceived to be an extension of your company. Our website provide you with a "Private Office", this is a personal page where you can see the results and statistics which IVOX has performed for your company.

Advantages

…become obvious only while working with IVOX. The first advantage is: IVOX is a contact-center, which is an evolution of call-centers technical resources. Present-day possibilities allow processing of not only phone calls, but also information received by Internet (Web, e-mail). Thus IVOX contact center can communicate with your clients by all possible communication methods.
The second advantage: IVOX provides outsourcing. This means you substantially save on expensive equipment and software buying, operators training in sales psychology, extra traffic cost to telecommunication companies and room renting. While collaborating with IVOX, you increase the effectiveness of your work with clients.